Recall plan revealed for Fiido X e-bikes that can suddenly snap in half
Last week we announced that the Fiido X e-bikes suffered from a design flaw in the folding mechanism of the magnesium frame, causing several bikes to break in half. Now the Hong Kong-based company has announced its fix, which involves a major bike redesign and replacements for riders.
The original Fiido X folding e-bike featured an ultra-sleek frame with a minimalist folding mechanism in place of the normally bulky and ugly folding joints of most other folding e-bikes.
Ultimately, the design was too minimalistic to the point where it wasn’t structurally sound.
The company’s replacement plan was just announced today:
As of April 13, 2022, Fiido officially initiates the recall and upgrade of all Fiido X folding electric bikes manufactured between September 2021 and March 2022, a total of 2,989 units. (including IGG sales channel unit, official website sales channel and authorized distributors sales channel). Fiido’s official after-sales service team will contact all affected customers directly, advising them to make an appointment with the support team, free product recall services and the corresponding user protection plan. will be implemented.
Fiido has now reworked the design of the X, creating the Fiido X V2, which will come with a three-year frame warranty after the new design has been lab-tested to “achieve the EN19154 test standard twice”. In addition to an improved folding mechanism design, the new Fiido X V2 will also feature an improved Shimano drivetrain, improved handlebar display, improved keypad and bar grips, and a redesigned magnetic lock system when the bike is folded.
Fiido has now announced that all affected customers will either receive a new upgraded Fiido X V2, a different Fiido e-bike model of equal value, or for riders who need a quick replacement for commuting, another currently available Fiido e-bike model of lesser value, plus a refund of the cost difference. The full recall plan can be viewed here.
As part of the recall, riders will need to remove the battery/seatpost locking latch on the rear of the frame, as well as the bolt-on lug on the rear of the bike.
These two small parts will have to be returned to Fiido, demonstrating that the bike has indeed been “destroyed” and rendered unusable in the future.
Riders expecting an updated Fiido X V2 with an improved folding mechanism design have been informed that the new model bike will ship from the factory in June or July this year.
Riders swapping out their Fiido X1 for a similarly priced Fiido D11, M1 Pro, D21 or T1 should see their new e-bikes shipped from the factory by June.
Riders exchanging for an L3 or D3 Pro and a partial refund will have their replacement bike shipped within the next two weeks from Fiido’s US and EU warehouses.
The company appears to have taken the safety issue seriously, quickly halting sales and redesigning the product while simultaneously developing a replacement plan for affected riders, all in less than 10 days.
Electrek spoke this morning with Fiido’s CTO, Keven Wang, who explained how the team worked day and night on everything from fault analysis to a recall plan.
As he explained:
After receiving feedback on April 3, the entire Fiido team attached great importance to the solution and quickly implemented it. The Fiido product laboratory immediately carried out more rigorous tests. After the failure reappeared on April 8, we immediately announced that all users had stopped using it, meanwhile closing all sales channels for the Fiido X. Because we, like our users, prioritize to safety.
Although the FIIDO X V1 version has passed the relevant tests of EN15194 on this product, we have not fully considered the correlation between the resistance test and the transport environment. This will also be one of the main improvements in our future work.
Although this reminder leaves FIIDO facing an unprecedented financial crisis, responsibility and credibility are more important to us. Fortunately, our missteps did not cause anything more serious. Fiido hopes to win back everyone’s faith with our honesty and responsible attitude. The occurrence of this incident is an alert for us. We will hang the broken FIIDO X on the wall of the R&D department and let it remind us how to design products.
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